The primary focus of your workday would be interacting with potential and existing customers, generally through web-based chats, email and over the phone. You will understand their needs, define requirements, and help them identify and purchase the product mix that best suits their purpose Also, not everyone is comfortable with cutting-edge technology - as the expert, you must help them setup and manage the services, and fix any problems they come across.

Another important aspect of your job would be to provide feedback on our products, based on your interaction with customers, to improve our offering even further. Only MUMBAI candidates may apply*** General Requirements: Graduate or Undergraduate from any stream*** Good oral and written communication skills*** Willing to work in shifts*** Should have 1+ yrs of experience in Sales*** Only MUMBAI candidates may apply*** (less)

Live chat, Web-based systems, On line forums and Telephone to resolve their problems and gather feedback. Testing & Analysis of all products & services.

Identifying any bugs/issues in the system and assisting in their resolution. Recording, tracking and reporting problem activity.

Building Strategies to improve efficiency, profitability and quality of service. Reviewing existing Product/Feature documentation; publish documentation in internal Knowledge bases.

Only MUMBAI candidates may apply*** General Requirements: Experience 0-2 years in Customer Service or similar capacity, preferably on an IT platform Educational Qualifications Graduate or undergraduate from any stream*** Good oral and written communication skills*** Willing to work in 24*7 shifts*** Technical skills (Preferred) Networking basics. DNS basics.

Basic Linux/Windows Servers administration skills. Knowledge about Apache, IIS web servers.

Knowledge about Proftpd, IIS FTP servers. Knowledge about IIS SMTP, Sendmail, qmail, postfix mail servers.

Knowledge about FTP/HTTP/SMTP/POP/IMAP protocols. Prior experience with web/mail hosting support.

Troubleshooting ASP/PHP/ASP DOT NET server side scripts. Only MUMBAI candidates may apply*** (less)

Ability to manage 100+ servers/desktops. Excellent administration skills in Windows Domain and Linux environment.

Excellent understanding of DNS, DHCP, TCP/IP, Ethernet protocols. Knowledge of elementary IP routing and subnetting.

Soft Skills An avid learner. Strong interest in technology.

Able to make decisions regarding technology Understanding of strategic plan of organization Understanding of organization's mission Understanding of budget process Meeting facilitation skills Excellent verbal and written communication skills. Strong customer service and computer skills.

Able to manage multiple projects Able to prioritize diverse tasks Technology Thorough understanding of various hardware components, their functioning and compatibility. Better understanding of FSB, CMOS's functions, Cache,etc.

Quick in diagnosing hardware related issues of a server or desktop machine in minimal possible time. Upgrading the CMOS, Firmware of hardware components as per need.

Desktop/Server System's performance tuning. Automated installation techniques for different flavors of Windows,Linux, Mac OS's.

RIS, Kickstart, Disk Imaging etc Thorough understanding of E-Mail. MTA's, MUA's, Message filtering, Mail antivirus etc.

Excellent troubleshooting/management skills with Outlook, Thunderbird. Excellent understanding of MUA's data files, filter rules etc.

Skillfully dealing with Virus and Disinfecting virus infected terminals. AD's structure, FSMO rules, OUs, Group Policy etc.

Patching Windows Machines through WSUS. Linux package management using up2date, yum etc Configuration management systems like SCCM (Formerly SMS).

Basic SQL skills & understanding of any RDBMS (MySQL/MS-SQL/PostgresSQL). Proxy configuration, management and troubleshooting.

Knowledge about BAT, VB Scripts, Powershell, BASH, perl scripting languages would be an added advantage. Excellent understanding of RAID & different RAID levels.

Diagnose and troubleshoot issues surrounding RAID controllers, RAID arrays etc. LVM Through understanding of File Systems like NTFS, EXT3 and diagnose/troubleshoot file system issues.

Responsibilities Installation, Configuration & Management Configuration and Management of end users Windows based terminals. Configuration and Management of Windows and Linux based servers.

Solving end users day to day queries. Root cause analysis of issues report by end users or related to internal servers.

Installing and Configuring the servers as per the predefined documents and processes. Installing & Configuring various applications with optimized configuration as per need.

Developing better monitoring policies to ensure maximum uptime for servers. Summarizing reports for Seniors.

Pre-Deployment testing. Networking Installation & Management Managed/Unmanaged Ethernet switches.

Troubleshooting network related issues quickly and efficiently. Infrastructure management Monitoring the servers and defining new policies to ensure maximum uptime.

Keeping a check on end users terminals and defining regular maintenance processes. Co-ordinate with facility team for weekly electrical maintenance.

Co-ordinate with ISP's, Office infrastructure related vendors in resolving issues related to Internet connectivity, Phone lines etc. Escalate problems internally to superiors as well as with vendors superiors according to the escalation charts defined.

Help Desk Management Active involvement in solving end users queries. Providing end users with a permanent fix for the issue reported in the shortest possible time.

Keeping a constant watch on the issues reported by end users or servers. Automation Identifying manual/repetitive tasks and automating it.

Automate patch deployment, software installation and software updates. Task Delegation and Prioritization Prioritize and delegate tasks as per needs.

Ensure regular follow ups and completion of tasks. Documentation Documenting processes, troubleshooting information, problems and their resolutions.

Research and Development Evaluate software/hardware products (free/commercial) as per management needs. Prepare & present proposals with respect to systems/software infrastructure.

Research & build specifications for new products & tools (less)

& basic computer knowledge (less)

Mumbai Only. Ctc:Open , application support engineer, application, support, engineer Good understanding and working knowledge of Active Directory, Oracle/MSSQL, LDAP, J2EE web servers like Tomcat.

Working knowledge how to install and configure above applications including database backups n recovery..

Send cv: pravin@technomind.net Job Description supporting existing and prospective customers while deploying and using the software.

also installation of Active Directory, Databases, J2EE web servers, desktop agents, configuring , maintaining different virtual machines.maintaining demo systems (less)

Accountant High integrity, Should be proficient in communication skills. Relevant Indusrty knowledge All transactions related A/C payable & Receivable, manage cash & bank transaction,Preparing the MIS reports,Dealing with financial insti, taxation (Income tax, VAT, Service Tax),Coordinating in the preparation & maintaining of P&L A/C & Balance Sheet (less)

Candidate should have excellent written and verbal communication skills. 3.

Well established contacts with journalists in print and mass media. 4.

Enthusiastic, self motivated and ability to work without constant supervision. 5.

Excellent inter-personal skills and ability to manage relationships with various stakeholders Collate the business information & edit for the publication. Select the right option for communication across the Organization.

Prepare various presentations for Clients, Suppliers, Employees and Stake holders. To evaluate and organize the preparation of Corporate films which can be used in various meets / events.

To enable to publish the Company's newsletter on a quarterly basis..

Co-ordinate organization's media strategy and activities (i.e.

press releases, press conferences and other media events). Write news releases, speeches and messaging materials for the organization Responsible for all published communication (reports/websites) (less)